Please read these terms and conditions carefully before using this site.

What's in These Terms?

These terms tell you the rules for using our website (our site).

Who We Are and How to Contact Us is a site operated by ©Impact Graphic Design Ltd ("We"). We are registered in England under company number 4999751 and have our registered office at Units 12 - 14 Wainwright Close, Churchfields Ind. Est. East Sussex TN38 9PP. 

To contact us, please email or telephone our customer service line on 01424 855558. If calling from abroad please call +44 1424 855558.

By Using Our Site You Accept These Terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you.

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

 Our Cookie Policy, which sets out information about the cookies on our site.

We May Make Changes to These Terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We May Make Changes to Our Site

We may update and change our site from time to time.

We May Suspend or Withdraw Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

How You May Use Material on Our Site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely on Information on This Site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We Are Not Responsible for Websites We Link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our Responsibility for Loss or Damage Suffered by You

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our terms and conditions of supply.

We Are Not Responsible for Viruses and You Must Not Introduce Them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules About Linking to Our Site

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please email

Which Country's Laws Apply to Any Disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Key Details

Our privacy policy describes how Impact Graphic Design Ltd protects and makes use of the information (Personal Data) you give the Company when you use our website, or when making an enquiry by email, telephone or in person.

If you are asked to provide information when using this website, it will only be used in the way described in this privacy policy.

This policy is updated from time to time. The latest version is always published on our website.
If you have any questions about this policy please email or call us via the address or number shown on the contact page of the website (which is kept up to date).


We gather and use certain information about individuals (Personal Data) in order to provide products and services to you and to enable certain functions on this website.

We also collect information (via Google Analytics) to better understand how visitors use our website and where we could improve it.

What Data we gather

Name and job title

Contact information (name, invoice address, delivery address, telephone numbers and email address) so we may send you relevant information, process and deliver your order

Website usage data

Other information relevant to client enquiries

This data can be viewed by authorised people within Impact Graphic Design Ltd in order to allow us to:

Respond to any enquiry you send to us

Send further information to users who request it

Process a job through production to delivery

Improve our website by monitoring how you use it

Gather feedback to improve our services

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

For our own internal records.

For billing and account record keeping.

To improve the products and services we provide.

To contact you in response to a specific enquiry.

To improve the website.

To send you information about any new products or services we think might be relevant to you.

We may from time to time carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. 

Where external delivery methods are required (such as Royal Mail or an overnight carrier) your delivery address details will be used, but no other unnecessary data will be supplied to them.

The Internet and Cookies

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

Analyse our web traffic using an analytics package (Google Analytics). Aggregated usage data helps us improve the website structure, design, content and functions.

To recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you

When you contact us, fill in a form or provide your details on our website, you will be asked or will see one or more tick boxes allowing you to:

Opt-in to receive marketing communications from us by email, telephone or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

Send an email

Write to us at the details on our website contact page 

Data Storage & Security

We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have physical and electronic security safeguards.
Where required for a direct mail campaign, our Third-Party Data Processors have been chosen carefully, they only process data supplied for the sole purpose of an instructed production job and data is securely deleted once the job is complete.
Our Third Party Data Processors are not permitted to use supplied data for their own purposes.

How long your information is kept

We will retain your Personal Data for so long as we reasonably require the processing of it. For our accounts record keeping this is usually seven years.
Artwork supplied is usually only kept for 2 years from the last printing, unless you ask us to keep it for longer. 

Keeping Data Secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk and should be sent as an encrypted, password protected file.
We have procedures and security features in place to keep your data secure once we receive it. 

Disclosing your information

Impact Graphic Design Ltd does not share your data with third parties, with the 
exception of our associated companies and only on occasions where it is necessary for us to successfully complete a contract or where we are legally obliged to do so.

Your Rights

You can find out what information we hold about you and ask us not to use any of the information we collect by simply contacting us (details can be found on the contact page of our website).
If you’ve signed up for email alerts or newsletters (for example), you can unsubscribe at any time by contacting us.

You also have the right to make a complaint to the Data Protection Authority if you are unhappy about how we have dealt with your Personal Data.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes, but the up to date policy will be available on our website at all times.

This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. is a site operated by ©Impact Graphic Design Ltd (we or us). We are registered in England  under company number 4999751 and we have our registered office at Units 12 - 14 Wainwright Close, Churchfields Ind. Est., East Sussex TN38 9PP.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To send, knowingly receive, upload, download, use or re-use any material which does not comply with our terms of use.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

Not to access without authority, interfere with, damage or disrupt:

any part of our site;

any equipment or network on which our site is stored;

any software used in the provision of our site; or

any equipment or network or software owned or used by any third party.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


All quotes are subject to sight of artwork.


Terms of payment are net 30 days. Interest may be changed thereafter.


New customers, first job cheque or cash on delivery.


Impact are not responsible for incorrect artwork after the final proof has been approved by the customer.